Gurugram, 20 April, 2023: Ecom Express Limited, a leading end-to-end technology-enabled logistics solutions provider, announced the launch of three new services, Same Day Delivery (SDD), Same Day Delivery+ (SDD+), and Next Day Delivery (NDD) to cater to the growing demands of e-commerce players in India. With the launch of these services, Ecom Express aims to improve the customer experience by offering faster and more reliable deliveries, thereby increasing their customer base.

One of the major concerns of e-commerce players, especially D2C brands, is faster delivery. The solutions not only enhance the overall customer experience by offering better speed but also increase seller revenue through reduced returns. Ecom Express’s Same Day Delivery (SDD) service aims to address this concern with its key features such as cut-off time of 5 AM and 11 AM for receiving the orders, guaranteed same-day delivery in key cities, and customized cut-offs as per the requirements of customers.

Ecom Express’ SDD+ is designed for high selling SKUs, which are kept and fulfilled through micro-fulfillment centers placed within cities. With a cut-off time as high as 2 PM, the service assures faster parcel deliveries to customers.

The Next Day Delivery (NDD) service offered by Ecom Express aims to provide assured delivery for interacity with a cut-off time of 12 PM for the next day. This service highlights improved customer experience, reduced return of goods, and reduced customer acquisition cost, thereby benefitting both the customers and the e-commerce players.

K Satyanarayana, Co-founder, Ecom Express Limited said, “We are excited to launch Same Day Delivery, SDD+, and Next Day Delivery to our customers and with the launch of these new services, the company aims to strengthen its position as the preferred logistics partner for e-commerce players in India. We believe that our investment in technology and infrastructure will enable us to deliver an unparalleled experience to our customers via these faster transit time products.”

With the growth of e-commerce and D2C ecosystem over the last couple of years, need for faster deliveries across categories such as electronics, beauty and cosmetics, fashion and apparels are emerging as a success enabler for customer experience. Leveraging the needs of the industry, the company had recently launched ExpressPlus which is a multi-modal shipping product at the back of air transportation and now with these newly launched services have curated a network that seamlessly connects the country’s demand and supply hotspots for a shortened transit time.

Gurugram, 28 February, 2023: Ecom Express Limited, a new-age technology-driven full stack logistics solutions provider to the e-commerce industry, today announced the expansion of its fulfilment network by setting up its fulfillment centre in Chandigarh. This will be the Company’s first grocery fulfilment center in Punjab and 60^th fulfilment centre in India.

The new grocery centre in Chandigarh for one of the e-grocery giants sprawls across the area of approximately 90,000 sq. ft. The site has been selected for its strategic location-based network centricity. It is designed to support over 30 dark stores to supply grocery items on demand, speed to market and customers. With this , the grocery chain will be able to serve a wider range of customers and transport their orders to towns in neighboring states and the region more quickly.

The facility has a value creation area that provides labelling, packaging, and dispatch services, with an average inventory of close to 2.8 million items and processing capacity to handle up to 270,000 units throughput per day at full capacity. Modern Vertical Reciprocal Conveyors (VRCs) lifts, and spiral conveyers with long-span multi-tier shelving will optimise the operations to give high mobility and speed in the movement of items. Furthermore, with temperature-controlled system, up to -20 degrees, the facility can handle fruits and vegetables operations with less chances of pilferage.  

K. Satyanarayana, Co-founder & Director, Ecom Express, said, “We are investing heavily in technology, design, solutions, logistics, and infrastructure, as well as in seller enablement. We are focused on developing a strong and resilient fulfilment network in Punjab. Our commitment to work with the state in accelerating fantastic growth and generating job opportunities for local youth is demonstrated by our continuous efforts to grow. Besides expanding the market penetration and reach for our clients, this will help in optimising our business operations.’’

More than 500 people will work at the new fulfilment centre to manage the growing volume of grocery orders. The company will make sure that 30% of workers in the Chandigarh facility are women in order to have a gender-balanced workforce. The company has 10% women representation in its top-management and runs 6 all-women delivery centers as well.

The company’s fulfilment network facilities are created with energy-saving solutions. The new centre incorporates several sustainability features, including a sewage treatment facility, rainwater harvesting, and safety features including fire detection, suppression, and suppression system, as well as employee evacuation procedures.

The Company’s Fulfilment Service vertical caters to B2B and B2C models and serves various industries, including fashion, apparel, accessories, cosmetics, consumer electronics and many more.

Gurugram, 07 February, 2023 – Ecom Express Limited, one of India’s leading technology-enabled full-stack logistics service providers to the e-commerce industry, today announced the launch of its Warehouse Management Solutions (WMS) and Order Management Solutions (OMS), Ecom Magnum as a service offering for sellers.

This new SaaS offering is suitable for online sellers seeking order and warehouse management solutions to integrate with e-marketplaces. The scalable, cloud-based WMS system is designed to plug-and-play with integration channels, tracking orders and handling large SKUs and tech-led inbound & outbound processes, resulting in high accuracy and cost efficiencies for sellers.

The feature-rich WMS platform complements and integrates into warehousing and shipping stacks of Ecom Express or can be utilised as a stand-alone solution. Online businesses that utilise the platform can access Ecom Express’ robust network of 60+ fulfilment centres and shipping services across 27000+ PIN codes in India. Most of the company’s fulfilment centres are strategically located sites in proximity to urban centers and beyond. Ecom Fulfilment Services (EFS) is powered with automated warehousing, order management and fulfillment center service and the launch of Ecom Magnum will further establish its position as one-partner logistics solution provider to the e-commerce industry.

K. Satyanarayana, Co-founder & Director, Ecom Express Limited said, “As an industry leader, we are constantly working to bring more value to small and medium sellers in a cost-effective manner, and are proud to bring state-of-the-art WMS and OMS system built on usage experience and learnings from 100K+ sellers who engage with us. With this new platform, we are trying to remove the pain points for small sellers in the standard OMS and WMS available in the market by offering a feature-rich ecosystem. In order to fulfil the orders seamlessly, we provide sellers with a one-stop order-to-deliver set-up resulting in scale, efficiency, and control over both their inventory and customer experience.”   

Ecom Express has been actively catalysing towards simplifying the SMB e-commerce companies’ journey. The company recently launched ExpressPlus as air dominant multi-modal logistics solution for faster transit time users in D2C and SMB space. Last year, the company announced that it is in an advanced stage of integration with the Open Network for Digital Commerce (ONDC) and had launched its easy sign up portal, E-zippie thereby, making the sellers’ journey easy, convenient, and rewarding with 30-minutes onboarding.

Gurugram, 10 December 2022: Ecom Express Limited, a new-age technology-driven full stack logistics solutions provider to the e-commerce industry, today announced the launch of ExpressPlus, a multi-modal shipping product at the back of air transportation, to provide speedy shipment deliveries to the farthest corners of the country.

Elated with the announcement, T. A. Krishnan, Chief Executive Officer & Co-founder, Ecom Express Limited said, “We are launching ExpressPlus as an air dominant product to offer more speed and improved experience with PAN India reach to our customers. ExpressPlus will enable the growth of e-Commerce and D2C brands through this expedited consumer shipping experience across 27000+ pin codes”.

With the growth of e-Commerce and exponential growth of D2C brands over the last couple of years, need for faster deliveries across categories such as Fashion & Apparels and Beauty is emerging as a success enabler for customer experience. Leveraging the needs of the industry, the product has been curated by designing a network that seamlessly connects the country’s demand and supply hotspots for a shortened transit time. The D2C market in India is poised to be $100 billion market in next 2-3 years, growing anywhere between 40-50% CAGR, and ExpressPlus offering taps into this potential segment for the company.

ExpressPlus will reduce the overall shipping and delivery time ensuring that Ecom Express’ customers get parcels delivered to their consumers within 24 to 48 hours. This is a high priority product that prioritises parcels across the extensive network.

Ecom Express believes that ExpressPlus will be a great addition to the existing offerings to the e-commerce industry, particularly for trading, retail and D2C brands. Ecom Express today is one of the leading players in the e-tail logistics industry with state-of-the-art infrastructure and automation solutions, 50,000+ employees & associates and 3000+ Delivery Centers. During the festive season this year, the company has grown in volume and revenue by 55-60% from the last year.     

Trivandrum, 12 October 2022: Ecom Express Limited, one of India’s leading technology-enabled full stack logistics service providers to the e-commerce industry, has announced the launch of an all-women Delivery Center in Trivandrum, Kerala.  This is the Company’s first all-women delivery center in the south region and seventh in the country. It will be entirely run by women as Delivery Center Head, Supervisor and Delivery Associates. The new center is part of the Company’s efforts towards strengthening its commitment to diversity and inclusion while enhancing opportunities for women in the logistics sector.

Situated in Karamana, the delivery center caters to nearby areas, such as Attukal, Killipalam, Poojappura, Manacaud and West Fort.

Commenting on the occasion, Manju Dhawan, Co-founder, Ecom Express Limited, said, “There has been a shift in how logistics is perceived today. I believe it is no longer about gender but the opportunities and mediums that are available to people. The launch of our all-women delivery center is a conscious decision and an extension of our continued effort in supporting women with opportunities that empower them to grow and be financially independent. Our goal is to increase women workforce at all levels besides associates.”

This is one of the many initiatives the Company has undertaken to support women to succeed in the logistics industry. Ecom Express employs over 2000 women across its processing facilities, hubs, fulfilment and delivery centers. Many of its locations have general shift operations that are run by 50 per cent female personnel. By raising awareness and developing multiple feedback methods to address problems, the Company has put in place several steps to maintain a safe workplace for women. In addition, a helpline number is dedicated specifically for women to call if they require any support or assistance.

Aathira M, Delivery Center Head, Kerala said, “My journey with Ecom Express has been amazing with plenty of learning opportunities coming along the way. I am happy to be a part of an all-women delivery center team and I know I am in the right place – a place that gives me the right opportunities, a place that will help me achieve my dreams”.

Anju, Delivery Associate said, “My main goal is to provide for my family and be financially independent. I am beyond grateful to be working with Ecom Express and can now fulfill all my responsibilities with ease.”

The Company’s six other all-women delivery centers are in the cities of Delhi, Jaipur, Phagwara, Imphal and Ranchi.