Our Professional Team
is here to assist you

How can I change the address/registered number on a shipment that is already handed over by shopping portal to Ecom Express?

You need to contact the shopping portal to update the address/registered mobile number.

I missed a delivery. How do I request for the shipment to be re-delivered to me?

Place a request for re-attempt by calling our IVR support number +91-8376888888 through your registered mobile number and selecting the relevant prompts.

There was no communication with the delivery person and my order status has been updated as ‘Undelivered’. How can I get my shipment?

Reschedule your shipment delivery in the following ways:
i) Dial our IVR support number +91-8376888888 through your registered mobile number and select the relevant prompts.
ii) Register your request on our website www.ecomexpress.in .Under ‘Post Your Query’, select the option ‘Reschedule Delivery/Pick Up’

How can I track my shipment?

Visit our website www.ecomexpress.in .Enter the Airway Bill/Order Reference Number and click on ‘Track’ button.
Alternatively, track your shipment on Google Search.

What do I do if my shipment is delayed (missed Estimated Date of Delivery) or not picked on scheduled date?

Write to us at customercare@ecomexpress.in .We will prioritise the delivery/pick up of your shipment. You will be notified of the status

I have not received my shipment but tracking shows shipment status as ‘Delivered’. What should I do?

Please write to us at customercare@ecomexpress.in with the AWB details . We will arrange the delivery/pick up of your shipment.

What can I do on receiving a wrong/damaged/incorrect shipment?

Please connect with your shopping portal to place a request to return/replace the product.

How can I cancel my order?

You can either refuse to receive your order at the time of delivery or you can also contact the shopping portal to cancel your order.

What do I do if I receive a wrong/damaged/incorrect shipment?

Please contact the shopping portal to place a request for returning the product or to replace it.

How can I register a complaint against the delivery person/field executive?

Write to us at customercare@ecomexpress.in. We will investigate the matter and respond to you with a resolution.

How can I connect with the Ecom Express’ sales team for my existing business matters with Ecom Express?

Please email at sales@ecomexpress.in with the details or call the number +91-8826398220 (from 8:00am to 10:00pm).

I am a seller and have some disputes related to shipment/bills, who should I contact?

Please contact the online shopping portal you are associated with.

What is the estimated time for the order to be delivered?

The delivery time varies basis the origin and destination of the shipment.
To track the status of your order, please visit our website www.ecomexpress.in . In the Search option on our Home Page enter the Airway Bill Number or Order Reference Number and click on ‘Track’ button.
Alternatively, you can also track your shipment on Google Search.

I did not receive a refund against my returned shipment?

For any refund related queries, please contact the shopping portal from where you purchased the product.

How can I become a delivery partner?

Click on the link https://ecomexpress.in/delivery-partner/ to register as a delivery partner with Ecom Express.

How can I use the shipping services of Ecom Express?

Sign-up for our express services here https://ecomexpress.in/ship-with-us-campaign/

Where can I share my resume for job openings?

Visit our website https://ecomexpress.in and explore the open positions under the Careers page . You can apply for a relevant position from here.

Are your services available from and to the locations of my choice?

We serve in 27000+ PIN codes across India. We will need more information to help with your query. Please drop an email at sales@ecomexpress.in

I am interested in Ecom Express franchise?

Write to us at partner@ecomexpress.in to join Ecom Express Business Partner Program. Please beware of frauds. Engage with email ids associated with the domain ecomexpress.in only.