Products and Services
Ecom Express

22 June 2023

Every experience in business and the takeaway from a management lesson has one thing in common with the sustainability of operations: customer satisfaction. For small and mid-size businesses in eCommerce, this is a critical determinant in scaling operations and achieving organic growth. This is where order fulfilment is intricately linked with customer service and customer satisfaction. Order fulfilment is a result of operational efficiency which helps a business achieve higher productivity and profitability compared to the resources used.  What is operational efficiency?  For small and medium e-commerce businesses, operational efficiency is critical

19 April 2023

Warehousing and logistics are essential components of the supply chain and play a crucial role in supporting the growth and development of national infrastructure. The logistics industry involves the transportation, storage, and distribution of goods across the country. However, with the growth of the logistics industry comes the need for an unwavering commitment to safety, particularly when it comes to fire safety. In light of this, The theme for Fire Service Week 2023 is "Awareness in Fire Safety for Growth of National Infrastructure (AGNI)", which emphasizes the importance of fire safety for

31 March 2023

Returns are an unavoidable component in e-commerce. But RTO in shipping is a great metric to make faster and more profitable last-mile delivery. Most sellers have been through the process of shipment returns, some more than others. Customers choosing to return goods they opted for is inevitable in any business. But in eCommerce, due to a lack of personal interaction and preference for Cash On Delivery (COD), a customer may not feel obligated to complete the transaction. Then there are times when logistical hiccups such as incorrect contact details can result

31 March 2023

There are several ways businesses across the globe drive their sales. One model that has shown promise in getting a customer hooked to a brand is the Direct-to-Consumer model, popularly known as the D2C business model. A D2C business is unlike a conventional B2B (Business to Business) or B2C (Business to Customer) model.  A D2C business is where the transaction occurs directly between the manufacturer and the end user. They eliminate the “middlemen” such as distributors, agencies and resellers to tap the customer now. This is most evident in online sales,

20 March 2023

As the world shifts towards online shopping, the key payment option for most customers remains cash on delivery. While it is the most convenient option for customers to save themselves from fraudulent sellers, it is also a hassle for online stores due to fake COD orders. According to a report published in the Times of India, over 90 percent of new customers choose cash on delivery as their preferred mode of payment. Customers who are wary of fraudulent sellers will accept these orders, but a high number of returns to origin

3 March 2023

Are you selling online? Your customer will look for a free return policy before sealing the deal. Return shipment, also known as Return to Origin (RTO), is one of the biggest risks in online and offline retailing. A KPMG study on RTO in shipping revealed that Return to Origin in eCommerce can go up to an unholy 40% in orders where the customer has opted for Cash on Delivery (COD). In India, Times Of India reported that 1 in every 3 post-paid cash orders ends as a return shipment. Let us